HELP

Questions & Answers

Quick answers about our jewellery, ordering, delivery and returns.

About our jewellery

Is your jewellery real gold, silver or diamond?

No. Everything we sell is artificial (imitation) jewellery. It is made to look beautiful at an affordable price, and it is not gold, silver or precious stones.

Will it look the same as the photo?

We show each piece as accurately as we can. Colours can look slightly different from one phone or computer screen to another.

How do I look after it?

Keep it away from water, perfume, lotion and chemicals. Put it on last when getting ready, wipe it with a soft dry cloth after wearing, and store it in a dry box or pouch.

Ordering and payment

Do I need an account to order?

No. You can check out as a guest. With an account you can also see all your orders in one place.

How can I pay?

We offer Cash on Delivery: you pay when your order arrives. Online payment by UPI and card is coming soon.

Can I order on WhatsApp?

Yes. Open any product and tap Order on WhatsApp, or message us here.

Do you have coupon codes?

When we run an offer, enter the code in the coupon box at checkout. One coupon can be used per order.

Delivery

Where do you deliver?

We deliver across India from Bangalore.

How long does delivery take?

Orders are packed and handed to the courier within 1 to 2 working days after we confirm them. Delivery then usually takes 3 to 7 working days, depending on your location.

How much is delivery?

Delivery costs ₹80 on Cash on Delivery orders. Free delivery is only for orders of ₹300 or more that are paid online.

How do I track my order?

Go to Track Order and enter your order number and mobile number. Once your order ships, the courier's tracking link appears there too.

Cancellations and returns

Can I cancel my order?

Yes, until we confirm it. Open Track Order, enter your order number and mobile number, and tap Cancel this order. If you have an account, you can also cancel from My Account. After we have confirmed an order, please contact us as soon as possible. Once an order has shipped it cannot be cancelled.

Can I return or exchange an item?

We accept returns only for items that arrive damaged. Tell us within 48 hours of delivery and send clear photos of the item and the packaging. We then send a replacement at no cost, or a refund if the same piece is no longer available. See our Returns policy.

My parcel arrived damaged. What should I do?

Please take photos of the item and the packaging (an unboxing video helps), then tell us within 48 hours of delivery. The quickest way is Track Order: find your order and choose "Report a problem". You can also contact us.

Still have a question?

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