Shipping, Returns & Policies | AL ZAHRA Jewellery

Shipping & Delivery

We deliver across India.
Orders are packed and handed to the courier within 1 to 2 working days after we confirm them.
Delivery usually takes 3 to 7 working days, depending on your location.
Delivery costs ₹80 on Cash on Delivery orders. Free delivery is only for orders of ₹300 or more (after any coupon discount) that are paid online.
Cash on Delivery is available: pay when your order arrives.
You can check your order at any time on the Track Order page. When it ships, the courier's tracking link appears there, and under My Account if you have one.
Please make sure your address, pincode and mobile number are correct; the courier may call you before delivery.

We accept returns only for items that arrive damaged.

If your jewellery arrives broken or damaged, tell us within 48 hours of delivery. The quickest way is the Track Order page: find your order and choose "Report a problem". You can also use the Contact page or phone.
Please send clear photos of the damaged item and the packaging. An unboxing video helps us resolve it faster.
Once we have checked the photos, we send a replacement at no cost. If the same piece is no longer available, we refund the amount you paid for it.
Refunds for Cash on Delivery orders are sent to your bank account or UPI within 7 working days of approval.
We cannot accept returns for change of mind, colour or size preference, or damage caused after delivery (for example from water, perfume or wear).
You can cancel a new order yourself on the Track Order page, or under My Account, until we confirm it. After that, contact us as soon as possible. Once shipped, an order cannot be cancelled.

When you order: your name, mobile number, email (if given), delivery address and the items you bought.
If you create an account: your email, name, mobile number and password (stored securely; we cannot see it).
If you tap "Use my current location" at checkout: your map position, to help the courier find you. This is optional. Looking up the address for that position uses OpenStreetMap.
If you subscribe or message us: your email or contact details and your message.

To process, deliver and support your orders, and to contact you about them.
To send offers by email, only if you subscribed. You can ask us to stop at any time.

Our courier partners receive only what they need to deliver: name, mobile number and address.
Our data is stored with our hosting and database provider (Supabase).
We never sell your information.

You can ask us to show, correct or delete your information through the Contact page.
Your cart and wishlist are saved only in your own browser.

All prices are in Indian Rupees.
Our products are artificial (imitation) jewellery, not gold, silver or precious stones.
Photos are as accurate as we can make them; colours may look slightly different on your screen.
We may reject or cancel an order, for example if an item is out of stock or an address cannot be served. If you have already paid, we refund you in full.
Coupon codes have their own conditions, one coupon per order, and cannot be exchanged for cash.
To keep your jewellery looking its best, keep it away from water, perfume and chemicals, and store it in a dry box.
These terms are governed by the laws of India, with courts in Bangalore having jurisdiction.

Last updated: 9 October 2026